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Frequently Asked Questions
Before you contact us, please read this FAQ page---you may find the answer to your question!

Table of contents

Golden Logres OSX version

Q: Game Controls and Display Options settings can not be saved.

Q: Golden Logres doesn't accept my key-code. What's wrong?

A.: Some Mac models have registration problems with Golden Logres 3.0.2 under MacOSX 10.4 (Tiger). Please try the latest version 3.0.4 which solves the problem. It is available at our Downloads page.

Upgrade Policy

Direct Sales Version

When you purchase a game directly from us via our online Web Store(Direct Sales Version), you will also receive:

  • Free updates for minor-version changes (for example, ver. 4.0 through 4.9).
  • Special reduced-rate updates for major-version changes (for example, ver. 4 to 5).

You can use your Key-Code without charge for free updates and minor changes. To update your program, download the patch from our support page(if applicable) or download the latest version of the game from our Downloads page.

Licensed Version

Q: Why doesn't the serial number from my package work with the new version I downloaded?
Q: Are free upgrades available for my package?

A.: We regret that free updates are not available for licensed versions of our games purchased from other companies.
We apologize for this inconvenience.

For the JINNI ZEALA licensed version, please contact your publisher for user support.

For TRISTAN, Crystal Caliburn, and Loony Labyrinth licensed versions, we are offering the new versions at special low prices. Owners of such versions may find this a reasonable "upgrade" opportunity.

Q: What's the difference between a Direct Sales Version and a Licensed Version?

A.: Over the years, LittleWing has designed games for licensing to other publishers. As part of their licensing, these publishers designed and manufactured the media (CDs) and packaging, marketed and sold the products, and provided customer support. LittleWing provided the original game programs only, and did not receive additional revenue from retail sales.

As the original copyright owner, we continue to sell and update our own versions of some of these "legacy" games. Unfortunately, because we did not manufacture or sell the original licensed products, we cannot absorb the cost of providing upgrades or support to people who purchased them. Also, because we have no records of individual sales of licensed products, we cannot verify their ownership.

Therefore, if you did not buy your game directly from us, we regret that we cannot provide the services offered by the product's original publisher. We appreciate your understanding.

 
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