LittleWing PINBALL - Communication issues

Communication Problems

Q: I have sent my order but not received an acceptance message from the auto-responder in 30 minutes.

Q: I have sent a message to Web Store Customer Service ( or Support Contact) but not received an acceptance message from the auto-responder in 30 minutes.

It is possible our mail could not reach you propery. The most likely reasons and the solutions are:

Spam Block
Email client or your provider is blocking mails from our provider for spam blocking. Please exclude the following addesses from the block address settings and contact us again.
- Our responce: littlewing@post.email.ne.jp
- Web Store acceptance message and Key-Code delivery (auto-responder): shop@littlewingpinball.net
- News and general acceptance message (auto-responder): info@littlewingpinball.net

Wrong Email Address
There may be an error in entered Email address. Please send your message again with the correct Email address.

Either provider may have been in busy traffic temporarily. Please wait for several hours. If you will not receive our message then, please check spam block and Email address and kindly contact us again.

Q: I have submitted my order a few hours ago but have not received my Key-code yet.

When you place your order, our auto-responder sends you a confirmation mail within 30 minutes. Then your order is processed manually and when the transaction is accepted by your credit card company, we set our Key-code delivery system to Email your Key-code. The Key-code is delivered within a few hours to one business day normally.

If will not receive your Key-code for a few days without any notice from us, it is possible the delivery mail or our message about your order could not reach you by some reason such as spam block. In this case, please contact us at littlewing@post.email.ne.jp.


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